Cancellation and Payment Policies
While 24 hr notice is preferred a minimum of 2 hours notice is required for cancellation with the exception of unexpected Emergency Weather/road conditions. Pressing Matter clients are reserving a specific time-slot on one specific day only and the therapist is under no obligation to reschedule should they cancel without proper notice. Should the therapist need to cancel, she will make every effort to reschedule.
No Call No Show clients are subject to forfeiture of any future appointments. The therapist reserves the right to refuse service to any one at any time for any reason. Clients should try to arrive 5 minutes early to allow for important communication with the therapist including custom session planing and progress updates. Arrivals more than 10 minutes late may or may not proceed at the therapist discretion and may be subject to forfeiture. The therapist cannot allow late clients to encroach upon another client's session.
There is a $25 fee for all returned checks or insufficient funds.